1) Contact details (Data Controller)
Business name: Girt Services Ltd
Trading name: Liverpool Floor Sanding
Address: 83 Peter road, Liverpool
Email: info@liverpoolfloorsanding.co.uk
Phone: 07471887426
If you have any questions about this policy or your information, contact us using the details above.
2) The information we collect
We may collect and use:
Identity & contact details: name, phone number, email address.
Address/location details: postcode and job address (for surveys/quotations).
Enquiry details: messages you send us, preferred dates, measurements (e.g., m²), floor type, condition notes.
Photos/videos you share: for example, images of your floor to estimate scope/cost.
Call/message records: if you call, text, or message us (e.g., WhatsApp), we may keep basic records to manage your enquiry.
Website usage data & cookies: information about how you use our site (see Cookies section below).
We do not intentionally collect special category data (e.g., health data). Please avoid sending sensitive information.
3) How we use your information (and our lawful bases)
We use your information to:
Respond to enquiries and provide quotes (e.g., assess scope, arrange a survey).
Lawful basis: Contract (steps prior to entering a contract) / Legitimate interests.
Deliver our services (booking, site visits, repairs, sanding, invoicing).
Lawful basis: Contract.
Customer service and business administration (record keeping, managing appointments, resolving issues).
Lawful basis: Legitimate interests.
Legal and tax compliance (e.g., retaining invoices/records).
Lawful basis: Legal obligation.
Marketing (optional)
If you opt in, we may send updates/offers.
Lawful basis: Consent (you can withdraw anytime).
4) Who we share your information with
We may share personal information with trusted service providers who help us run our business, such as:
Website/hosting provider: IONOS (website hosting and related services).
Email and communications providers (to send/receive messages).
Accounting/invoicing tools (for quotes, invoices, record keeping).
Payment providers (if you pay by card/bank platform).
Professional advisers (e.g., accountant) where needed.
We only share what’s necessary and expect providers to protect your data.
5) International transfers
Some service providers may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place (for example, contractual protections) in line with UK GDPR requirements.
6) How long we keep your information (Retention)
We keep information only as long as necessary, for example:
Enquiries/quotes (not proceeding): typically up to 12 months.
Customers/projects: typically up to 6 years after completion (for accounting/tax and handling any claims).
Marketing: until you unsubscribe/withdraw consent.
7) Keeping your information secure
We use reasonable technical and organisational measures to protect personal information. However, no website or transmission is completely secure—please avoid sending sensitive information by email.
8) Your data protection rights
You have rights under UK GDPR, including:
- the right to be informed
- access to your data
- rectification of inaccurate data
- erasure (in certain cases)
- restriction of processing
- data portability (in certain cases)
- the right to object (in certain cases)
- rights related to automated decision-making (we do not carry out solely automated decisions with legal/important effects)
More detail is available from the ICO.
To exercise any right, contact us using the details in section 1.
9) Complaints
If you’re unhappy with how we handle your information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO) (UK regulator).
10) Cookies & website analytics
Our website may use cookies and similar technologies:
Strictly necessary cookies: required for the site to work.
Analytics cookies: help us understand how visitors use the site (e.g., pages visited), so we can improve it.
Marketing cookies: (only if used) help measure advertising performance.
Non-essential cookies (e.g., analytics/marketing) will be used only with your consent via the cookie banner/settings, and you can change your preferences at any time.
11) Links to other websites
Our website may contain links to third-party sites. We are not responsible for their privacy practices—please review their policies.
12) Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date.